SAP Knowledge Base Article - Public

2956404 - BW and HANA live connection not working in SAP Analytics Cloud Mobile App(SAC)


The following  behavior occurs in SAP Analytics Cloud Mobile App (SAC):

  • BW and HANA Live-Connection stopped working within the iOS-App/Android
  • Message “Trying X509 Login – please select certificate” when using BW Live connection with SSO in SAC Mobile app.


SAP Analytics Cloud (Enterprise) 2020.21

Reproducing the Issue

  1. Reinstall the application from appstore / open application.
  2. Login with your tenant.
  3. Open story based on live connection.
  4. Observe EM Live-Connection failed.
  5. Open the same story in safari browser - no issue occurs.


  • Cloud Connector is a recommended way of SSO, certificate method of manual installation is not scalable for many users.
  • Live connection does not pick up the certificate deployed because the WebView used for story page rendering does not have access to iOS KeyChain to get the deployed certificate by an MDM tool. That is the reason that only Login to SAC works with the certificate but not live connection.


  • The issue is fixed in a future** version of SAP Analytics Cloud.
  • Please refer to maintenance document.

** in version 2021.03. for customers on a bi-weekly (fast track) release cycle.
** in Q2 for customers on a Quarterly release cycle (QRC).

This Knowledge Base Article, SAP‘s strategy, and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement.

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SAP Analytics Cloud 1.0