SAP Knowledge Base Article - Public

2956359 - Text Editor Section is Missing Under Design Tab in Content

Symptom

Added E-mail Template and text editor are missing under design tab in content.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Content view.
  3. Open any E-mail template content type.
  4. E-mail Template is added.
  5. Go to Design facet/tab.
  6. Screen does not display added E-mail template and text editor. 

Cause

Scoping element "Enhanced Sales Campaign Functionalities" has not been scoped.

Resolution

To enable scoping element "Enhanced Sales Campaign Functionalities" please follow the below steps:

  1. Go to Business Configuration workcenter.
  2. Go to Implementation Project view.
  3. Select Edit Project scope.
  4. Go to step 3 'Scoping'.
  5. Expand Sales Campaign scoping element. 
  6. Select checkbox Enhanced Sales Campaign Functionalities.
  7. Finish the project 

Keywords

Content, Design, E-mail template, text editor , KBA , text editor missing in design tab , LOD-CRM-MKT-CNT , Marketing Content , LOD-CRM-MKT , Marketing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions