SAP Knowledge Base Article - Public

2956344 - Error while re-sending email - Onboarding 2.0

Symptom

When trying to resend email in Email Service, system throws an error "Failed to execute RetriggerEmail command".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Go to Email Services > Email Status
  2. Attempt to resend any email
  3. Error appears

Resolution

Search Splunk to confirm.

Check if you can find error as below:

Failed to execute RetriggerEmail command
com.successfactors.sca.ServiceApplicationException: TO: Recipient is resolved to null or empty for activityId null and activityType : null

If so, as per the current design, the email address which can be used to send out the email must be associated to a valid user in the system. Check and confirm that all recipient email Ids given are related to valid active users

Check whether the email address was changed to a dummy one. If so, please change the email to the one provided in the notification and then it should work.

Keywords

Failed to execute RetriggerEmail command, resend, email, email services, com.successfactors.sca.ServiceApplicationException: TO: Recipient is resolved to null or empty for activityId null and activityType : null , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding