SAP Knowledge Base Article - Public

2956252 - Attachments for dependents are not getting saved - Onboarding 2.0

Symptom

PDF files for the dependent section are being removed from the Onboardee record once he is hired in Manage Pending Hires.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Initiate Onboarding for a candidate;
  2. In New Hire Data Review / Personal Data Collection, attach a PDF file in the dependent section;
  3. Check the dependent section in Manage Pending hires, you'll see the PDF there;
  4. Hire your candidate;
  5. Check the Employee Profile and you'll not find the PDF in the dependent section.

Cause

This issue will occur only for instances where Object "OBITenantConfig" got created before 1911 release.

Resolution

For preview instances, please set up OnSave rule on Object definition "OBITenantConfig" as below screenshot:

For Production environments: Please engage our support team through a ticket in Launchpad and we will run a script for fixing this.

Keywords

attachments, dependent, not, saved, onboarding, 2.0, pdf , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding