The TFN number is not being populated in the Australia Superannuation compliance PDF form.
SAP Successfactors Onboarding 2.0
Reproducing the Issue
- Login as the onboardee;
- Complete the compliance information in the compliance tile;
- Go to the e-signature tile;
- In the Australia Superannuation compliance PDF form, the TFN number is empty.
After the 2005 release Onboarding had a mapping issue for the PDF File, which was already resolved by a Patch. However, for some customers the PDF mapping was not automatically refreshed.
That can be resolved by refreshing the metadata for the ComplianceForm. Please follow the resolution described in this article: 2939616 - How to refresh of ComplianceForm metadata to get the updates to the Compliance forms
compliance, form, metadata, mapping, TFN, number, onboarding. 2.0 , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem