SAP Knowledge Base Article - Public

2956245 - TFN number is not populating - Onboarding 2.0

Symptom

The TFN number is not being populated in the Australia Superannuation compliance PDF form.

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Login as the onboardee;
  2. Complete the compliance information in the compliance tile;
  3. Go to the e-signature tile;
  4. In the Australia Superannuation compliance PDF form, the TFN number is empty.

Cause

After the 2005 release Onboarding had a mapping issue for the PDF File, which was already resolved by a Patch. However, for some customers the PDF mapping was not automatically refreshed.

Resolution

That can be resolved by refreshing the metadata for the ComplianceForm. Please follow the resolution described in this article: 2939616 - How to refresh of ComplianceForm metadata to get the updates to the Compliance forms

See Also

2939616 - How to refresh of ComplianceForm metadata to get the updates to the Compliance forms

Keywords

compliance, form, metadata, mapping, TFN, number, onboarding. 2.0 , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem

Product

SAP SuccessFactors Onboarding