SAP Knowledge Base Article - Preview

2956004 - SAP Marketing - Emails not sent due to Campaign Execution Whitelist and Blacklist

Symptom

Emails from Test Send or from Campaign Execution are not sent - sending the emails fail with either one of the following error messages:

  • "1 outbound request(s) have not been sent due to whitelist entries."
  • "1 outbound request(s) have not been sent due to blacklist entries."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Marketing Cloud Edition
  • SAP Marketing OnPremise starting with release 1709

Product

SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud all versions

Keywords

Campaign Execution Whitelist; Campaign Execution Blacklist
Message could not be sent to recipient "&1".; &1 outbound request(s) have not been sent due to whitelist entries.; &1 outbound request(s) have not been sent due to blacklist entries. Positivliste für Kampagnenausführung; Negativliste für Kampagnenausführung
Nachricht konnte nicht an Empfänger "&1" gesendet werden.; &1 ausgehende Requests wegen Einträgen in Positivliste nicht gesendet.; &1 ausgehende Requests wegen Einträgen in Negativliste nicht gesendet. Liste blance de la réalisation de la campagne; Liste noire de réalisation de la campagne;
Impossible d'envoyer le message au destinataire "&1"; &1 demandes sortantes non envoyées en raison d'entrées de liste blanche; &1 demandes sortantes non envoyées en raison d'entrées de la liste noire , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-CPG , Campaign , Problem

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