When creating candidate accounts via Bulk Create Candidates from .CSV File, all the records failed, even if all the information provided was correct.
"Failed records count : x".
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Import new candidate data via Bulk Candidate Import (2779621)
- Go to Scheduled Job Manager
- Check the job. The job name will always starts with "RCM_CandidateByCSVUploadJob"
- All the records inside the job failed.
The system will not create the new profiles if country field is not configured as expected. For example, the picklist is not the default picklist.
The country field must be configured as explain the in the following KBA, otherwise it will jeopardize the candidate import, among other features.
One way to confirm this issue is checking if all the values being provided in the file are correct but when looking into the logs, the same values appear as incorrect.
The logs show the following information even if the value is correct in the picklist:
"Incorrect values: [Value Texas of field state is invalid for picklist state.]".
Since the country field was not configured correctly, the system was not able to address the child state value to the parent country value, resulting to the error.
Bulk, Failed, Candidate, Import, CSV, Issue, Profile, Record, Fail , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem