SAP Knowledge Base Article - Public

2955432 - People Search does not work when the search string has 'hyphen' in it

Symptom

People search does not show result when the search string has hyphen ('-') in it.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Login to the instance.
  • Search for any employee who has a hyphen('-') in his/her name, and put the hyphen in the search string.
         Example-> Aaron Ch-an
  • Search result will not be shown when the hyphen is put in the search string>
        


         If the hyphen is removed from the search string, result will be shown.
         

Cause

Fuzzy Search feature is enabled in "Company System Setting".

  1. Go to "Company System Setting".
  2. Look for the feature setting "Enable fuzzy search function for People Search", whether it is enabled(checked).

This feature does not support Hyphens at the moment, it is a known limitation.

Resolution

The present solution / work around options are-

  • Disable the Fuzzy Search feature.
  • Do not use hyphens in search string.

This will be fixed in the b2011 release.

See Also

Enabling Fuzzy Search in People Search

Keywords

People search not working, search not working, Unable to search, hyphen , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HXM Suite all versions

Attachments

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