People Search quick card showing a different First/last Name than what is actually set for the user.
SAP SuccessFactors HXM Core
Reproducing the Issue
- Login to BizX
- Search for the affected user using the people search bar.
- The search quick card will show a different first/last name than what is set of the user.
This can happen when->
- The instance has Name Format feature enabled.
- The concerned user has a Formal Name set for him/her in the database.
If 'Name Format' is enabled, the search quick card will display formal name instead of first name/last name. This is expected behavior.
The solution options are ->
- Either change the Formal Name for the user to whatever the customer wants to see in the Quick Card.
- Disable the Name Format feature, if it is not required.
Name Format, Search shows wrong name, wrong name on search, wrong name in quick card , KBA , LOD-SF-PLT-SRH , Search , Problem