SAP Knowledge Base Article - Public

2955272 - People Search quick card showing incorrect First/Last name

Symptom

People Search quick card showing a different First/last Name than what is actually set for the user.

Environment

SAP SuccessFactors HXM Core

Reproducing the Issue

  • Login to BizX
  • Search for the affected user using the people search bar.
  • The search quick card will show a different first/last name than what is set of the user.

Cause

This can happen when->

  • The instance has Name Format feature enabled.
         AND
  • The concerned user has a Formal Name set for him/her in the database.

If 'Name Format' is enabled, the search quick card will display formal name instead of first name/last name. This is expected behavior.

Resolution

The solution options are ->

  • Either change the Formal Name for the user to whatever the customer wants to see in the Quick Card.
         OR,
  • Disable the Name Format feature, if it is not required.

See Also

2317347 - How to enable Name Format for People Profile and Directory Search

Keywords

Name Format, Search shows wrong name, wrong name on search, wrong name in quick card , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HXM Core 2005