SAP Knowledge Base Article - Public

2955268 - Contact Cannot Be Edited From Account's Contact Facet

Symptom

Standard and KUT field from the Contact header are not editable within the account TI Contact facet.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customer work centre.
  2. Go to the Accounts view.
  3. Open any account ABC with a contact DEF maintained (ABC and DEF represent the account and contact names).
  4. Navigate to the Contacts facet within the account.

Result: KUT fields created from the Contact header, as well as standard fields are not editable here.

Cause

Contact details and data have to be edited in the Contact BO. In the same way, account information cannot be edited from within the Contact TI.

However, the 'Main' button can be edited from account-side, to indicate which of the contacts within an account is the main contact.

Resolution

Edit contact information from within the Contact TI or OWL (depending on your settings).

  1. Go to the Customer work centre.
  2. Go to the Contacts view.

A)

  1. Click the Edit button (pencil icon) to edit contact information from the Contact OWL.

B)

  1. Open the relevant Contact and edit the information from within the Contact TI. 

Keywords

KUT field, set as editable, cannot edit, gray, grey , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions