SAP Knowledge Base Article - Public

2955063 - Error/Warning message when opening attachments of notifications

Symptom

Error/Warning message when opening attachments that are in the notifications coming from the SAP SuccessFactors email servers.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Resolution

The email server on the backend of SAP SuccessFactors scans files that are part of notifications for executables (.exe), potential viruses and/or malicious artifacts that would potentially affect the notification receiver and the integrity of the of the server. Sometimes, the system cannot determine if the data within the notification attached file is whether safe or not and blocks it. The email is still sent, but the attachment is rendered as a safe file, leading to the warning messages when opening the files.

Keywords

attachment, notification, open, error, warning, found, unreadable, content, recover, trust, repair, source , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Learning all versions