SAP Knowledge Base Article - Preview

2954188 - Failing to login to SuccessFactors instance through SAP IAS (Identity Authentication)


  • When running the upgrade Activate Cloud Platform Identity Authentication's test, you fail to authenticate and validate the test;
  • After migration to SAP Cloud Platform Identity Authentication (Upgrade referred on this KBA 2791410), you are facing login issues as the ones below:
    • Login is on a loop redirecting from SAP SuccessFactors domain to IAS domain continuously without login in;
    • When accessing the Error message "Identity Provider could not process the authentication request received", see below screenshot;

IAS error.PNG

    • Any other login issues like Missing Credentials page or Invalid Login page;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP SuccessFactors HXM Suite
  • Identity Authentication


Identity Authentication 1.0 ; SAP SuccessFactors HXM Suite all versions


IAS SAC SSO Upgrade fail looping, "Identity Provider could not process the authentication request received", IAS upgrade error, validation test fail , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IDS , Identity Authentication Service , Problem

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