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2953208 - Failed to store MIME data to operative database when CEM is processing e-mail contacts

Symptom

  • Some emails are not being processed by CEM because of the following error:
    • ERR> CPMServer.ADD_ActivityEmailData: Failed to store MIME data to operative database due to UnicodeDecodeError: 'utf-8' codec can't decode byte 0xfc in position 9596: invalid start byte:
    • ERR> [EXC]: BCMAPI_TRANSACTION: Exception in called function: doing Rollback: 
    • ERR> <class 'UnicodeDecodeError'>: 'utf-8' codec can't decode byte
  • The same emails can be opened in 3rd party application


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      Environment

      • SAP Contact Center 7.0
      • SAP Contact Center 7.0.16

      Product

      SAP Contact Center, on-premise edition 7.0

      Keywords

      CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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