SAP Knowledge Base Article - Public

2953176 - Error When Logging into Internal Career Site powered by CSB - Recruiting

Symptom

As an employee when I try to authenticate by clicking on the Employee Login link in RMK I receive an error.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

  • SAP SuccessFactors Recruiting Marketing (RCM)
  • SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Go to RMK site using an alternative domain (main domain: jobs.example.com  alternative:careers.example.com)
  2. Click on Employee Login link to authenticate as an employee;
  3. You will receive an error from IAS (Identity Authentication Service)

Cause

Alternative domains were not specified in the IAS application.

Resolution

Alternative domains are not supported by default when you configure the Internal Career Site Powered by CSB following the steps from the implementation guide. In order to support alternative domains you need to edit the RMK/CSB application in IAS as follow:

  1. Go to IAS Adminstration Console;
  2. Application & Resources
  3. Click on the RMK/CSB application > SAML 2.0
  4. Add a new URL under Assertion Consumer Service Endpoint by click on the +Add URL
  5. Copy the existent URL and replace the domain by your alternative domain (e.g. main domain: jobs.example.com  alternative:careers.example.com) for the new one
  6. Add a new URL under Single Logout Endpoint by click on the +Add URL
  7. Copy the existent URL and replace the domain by your alternative domain (e.g. main domain: jobs.example.com  alternative:careers.example.com) for the new one

You should repeat the steps 4-7 for every alternative domain that you have for your RMK site.

Keywords

Alternative domain, RMK, ICS, Error, Employee Login , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , LOD-SF-RMK-CSB , Career Site Builder , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions