SAP Knowledge Base Article - Preview

2953152 - Contract Account ID Is Grayed Out in Service Ticket

Symptom

You notice that the Contract Account ID and Contract Account information is grayed out in your service tickets.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Contract Account, Contract Account ID, Grayed Out, Ticket, Service, C4C, SAP Cloud for Customer, Cloud for Customer, Business Configuration, BC, Utilities, Overview, Tickets, Utilities Exception Management, Do you want to enable creation of BPEM Clarification Case?, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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