SAP Knowledge Base Article - Public

2952817 - Default tab sequence when accessing the Settings page as an external user


When an external user access the Settings page from the name drop down, they are sent to the Notifications tab (2nd tab) instead of the Security Questions (1st tab).

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SucessFactors HXM Suite
  • SAP SuccessFactors Learning

Reproducing the Issue

  1. Login to the Sites URL as an external learner
  2. Go to the name dropdown
  3. Click Settings


This is working as designed. According to the legacy code logic, if there's no 'Start Page' tab that appears in the tab list, the 'Notification' should be the default selected tab.


external user, external learner, security questions, notifications tab, default tab, sequence , KBA , LOD-SF-PLT-OPT , User Options , Problem


SAP SuccessFactors HXM Core 2005