SAP Knowledge Base Article - Public

2952799 - The URL resolved by token is not a clickable link in some mail clients - Recruiting Management

Symptom

The URL resolved by token is not a clickable link in some mail clients.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Cause

This is a mail client issue. It depends on how the mail client renders links in the email body.

Resolution

A workaround is to use the link button to add the token as a hyperlink. 

Please refer to the screenshots below:

1. Click on the Link button.

2. Enter the token in both Display Text and URL. Select <other> for Protocol.

Keywords

mail client, URL, hyperlink, APPLICATION_ASSESSMENT_PROVIDER_URL, CAREER_SITE_URL, email template , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

Pasted image.png