SAP Knowledge Base Article - Public

2952757 - Recruiting Email Templates not available in Role Based Permission admin page - Recruiting Management

Symptom

There are no email templates displayed in Role Based Permission admin page for the Recruiting Email Templates permission

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

Prerequisite: 

You have at least one Recruiting email template configured in the language you are logged in 

  1. Go to Manage Permission Roles
  2. Select a role
  3. Click on Permissions
  4. Go to Recruiting Email Templates
  5. The email templates are missing, there is no email template displayed

Cause

This issue is caused due to the Role Based Permission cache. Cache can store only one locale information and it cannot hold the data for two locales at the same time.

Resolution

Please try the following steps: 

  1. Go to the Admin Center
  2. Go to Manage Recruiting Settings
  3. Go to Enable Role-based Permissions for Recruiting Email Templates
  4. Untick the box and click on save
  5. Tick the box for Contact Candidate and Offer Letter and click on save
  6. Log out and log in again
  7. Go to Manage Permission Roles 
  8. Select the role you wish to grant permissions
  9. Click on Permissions
  10. Go to Recruiting Email Templates 
  11. You should see the email templates configured for that language 

Please be informed that Engineering Team identified this issue as a defect and is working on a fix. 

You can use this workaround in the meantime: 

  1. Go to "Manage recruiting settings" in the Admin Center
  2. Search for "Enable Role-based Permissions for Recruiting Email Templates"
  3. Disable the below email template permissions by unticking the boxes and clicking on save:
        - Contact Candidate email templates
        - Offer Letter email templates

See Also

2943511 - Email templates are not available in the contact candidate page - Recruiting Management

2911361 - Not able to save Recruiting Email Templates in Role Based Permissions - Recruiting Management

2713262 - Role-Based Permissions are not Getting Saved - Recruiting Management

2800126 - How to Permission Recruiting E-Mail and Offer Letter Templates - Recruiting Management

2867556 - A number of Recruiting Email templates are missing in Manage Permission Roles

2943508 - Email templates available in Manage Permission Roles do not respect the system locale - Recruiting Management

2917235 - Recruiting Email Templates Permissions (RBP) Disappear After Some Time - Recruiting Management

Keywords

Recruiting Email Templates , permission, email template, contact candidate, offer template.  , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions