SAP Knowledge Base Article - Public

2952501 - Candidate Profile Extention Fields are not updated Using a Data Capture Form - Recruiting Management

Symptom

Is it possible to update the candidate profile extension fields of an existing candidate by completing a data capture form?

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing
    • CRM

Reproducing the Issue

  1. A candidate has an existing candidate profile within SuccessFactors
  2. This candidate then completes a Data Capture Form to add additional information to his/her candidate profile extension data
  3. This information does not update the existing candidate profile

Cause

This is the current system design of Data Capture Forms and Candidate Profiles. This feature will not apply updates to candidate profile extension fields.

Resolution

Existing candidates will only be able to complete data capture forms if they are sent a link to the form via email which will provide authentication of the candidates account.

It is not possible to update candidate profile extension fields using a data capture form. Product Management are currently working on enhancing this functionality in the future. An internal enhancement has been created for this with ref RCM-60832. Please contact your Account Manager to follow its progress.

See Also

2659615- CRM - Data capture forms and landing pages

Keywords

KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem

Product

SAP SuccessFactors Recruiting all versions