SAP Knowledge Base Article - Public

2952457 - End of Support for Internet Explorer for Cloud for Customer(C4C) Systems.

Symptom

This KBA will help you to provide the details on why you are receiving the warning message as "End of Support for Internet Explorer" when you login to your Cloud for Customer(C4C) tenants/systems.

Environment

SAP Cloud for Customer.

Reproducing the Issue

Once you login to your C4C tenant, you get the pop-up warning message as shown below:

IE browser.png

Resolution

IE Browser will not be supported as of 2011 release production upgrade.

Reasons for announcing end of support of IE browser are following:

  • IE has several performance issue especially when it comes to rendering UI based on highly complex UI metadata.
  • IE shows stability and performance issue as they are not supporting all latest web standards.
  • MS had reduced investment for IE and restricted the investment to maintenance.
  • Since IE has several challenges, from 1905 release, C4C UI framework has taken the approach of not releasing all new UI features for IE browsers.

Recommended browsers: Microsoft Edge (based on Chromium), Google Chrome, Apple Safari are all supported, though Google Chrome.

The message appears to warn users that from the 2011 release (November), internet explorer will no longer be supported.

With 2005 release the popup would come only for key users, irrespective of the browsers you are using. To ensure that key users should know the end of support of IE browser timeline and educate or work on migration plan to new browser.

With 2008 upgrade, popup message will be shown to all users(Business User & Key User), who are on/using IE browser, Users on the other browsers like Chrome, Safari and Edge will not see the pop up.

User can opt for not to see popup message again by clicking on check box for “Don’t show this message again”

See Also

You can refer to link below: Fiori Client Enhancements

We recommend all our customers to switch to one of the browsers indicated in the link: SAP Cloud for Customer, Fiori Client for Desktops and Laptops

Customer Experince Wiki link: End of Maintenance Announcements

Keywords

End of Internet Explorer, Internet Explorer Browser, 2011 Release, 2011 Release Production Upgrade, End of Support for Internet Explorer. , KBA , 2011 release production upgrade. , internet explorer , internet explorer warning message , end of internet explorer , 2011 release , end of support for internet explorer , SRD-CC-CI-CCS , Service Control Center , Problem

Product

SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2011