SAP Knowledge Base Article - Preview

2952282 - Some Server Side recordings are not working (some calls are not recorded) - warning "Cannot allocate NAT resources for call"

Symptom

  • Some calls are RECorded but other calls are not
  • Call dispatcher logs shows the following messages:
    • WRN> NAT.ReserveGW No context available for call [CALL_GUID] -> if NAT is used
    • WRN> Cannot allocate NAT resources for call  [CALL_GUID]
    • WRN> Cannot allocate stream resources for call  [CALL_GUID]


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 4.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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