SAP Knowledge Base Article - Preview

2952129 - B2C Email Channel assigning Tickets to an Account instead of Individual Customer


You are working with B2C channels but notices that the emails sent to it are being automatically assigned to an Account instead of Individual Customers.



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mail ; email ; e-mail ; channel ; ticket ; interactions ; unassociated ; b2b ; b2c , KBA , LOD-CRM-SRP , Service Request Processing , How To

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