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2952097 - Sysam Utilities Install JVM.DLL Error

Symptom

  • SYSAM utitilies do not install, returning:

    Error Loading : C:\Users\UID\AppData\Local\Temp\J1595840734\Windows\resource\jre\bin\server\jvm.dll

  • SYSAM utilities do not return expected outputs or no outputs at all
    • examples:

C:\SAP\SYSAM-2_0\bin>sysamcap.exe
C:\SAP\SYSAM-2_0\bin>

C:\SAP\SYSAM-2_0\bin>sysamcap.exe PARTITION
C:\SAP\SYSAM-2_0\bin>

C:\SAP\SYSAM-2_0\bin>sysam version
SYSAM License Server v2.4
-- missing further outputs


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Environment

  • Any SYSAM enabled SAP (Sybase) product, for example
    • Adaptive Server Enterprise (ASE)
    • Replication Server (SRS)
    • IQ
  • Older SYSAM version

  • Windows 2019 Server
    • Issue reported on this OS, but may be seen on other OS as well

Product

SAP Adaptive Server Enterprise 16.0

Keywords

KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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