SAP Knowledge Base Article - Public

2951972 - "Job Information" section appears blank for onboardee in Provide Personal Data tile - Onboarding

Symptom

When onboardee tries to fill out all data in Provide Personal Data tile, the job information section doesn't show any fields.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Log in as onboardee

2. fill out all data in Provide Personal Data tile

3. job information section doesn't show any fields

Resolution

This is an expected behavior.

In the Implementing Guide, it says:

New Hires (external users) are allowed to edit only limited set of fields. They cannot edit the Hire Date, Company ID, and the Event Reason fields. Also, they cannot view the Job Information details.

See Also

Implementing Onboarding 2.0  >Onboarding (2.0) Process Overview >Performing Personal Data Collection

Keywords

New hire, Provide Personal Data Todo list, jobInfo, jobInfo part, onboarding external user , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

Pasted image.png