SAP Knowledge Base Article - Preview

2951471 - IC Email Editor does not have the 'Save To Local File' option in the editor toolbar

Symptom

  • When creating a new email, or accessing an existing email in the Interaction Center, the button 'Save to Local File' is not available in the toolbar of the RTE / TinyMCE mail editor below:

Save to Local File missing.PNG

  • The button is available when the Editor is used in other functionality in the Web UI.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • CRM Interaction Center Webclient

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Save To Local File, export, tool bar, Rich text editor, RTE, TinyMCE , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CA-WUI-BTF , Text Editor , Problem

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