SAP Knowledge Base Article - Public

2951339 - Imminent Purge Candidate Notification not received by candidates to be purged - Recruiting Management

Symptom

Imminent Candidate Purge Notification is not getting triggered. 

Candidates who meet the criteria for the purge do not receive the Imminent Candidate Purge  Email Notification.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Prerequisitte: 

You set up the functionality as described in KBA 2919317 - RCM GDPR - Imminent Candidate Purge Email Notification - Recruiting Management

  1. Create a new purge request
  2. Select the country/countries 
  3. Enter the number of days "X" in the "Notify candidates before" field
  4. Schedule the purge
  5. The purge is being approved
  6. The candidates do not receive the email notification "X" days before the purge

Cause

The Engineering Team found out that the cause of the issue is a Country code mismatch for DRTM Purge.

Resolution

The Engineering Team already identified this issue to be a defect and are working on a fix. 

See Also

2919317 - RCM GDPR - Imminent Candidate Purge Email Notification - Recruiting Management

Keywords

purge inactive candidate ,imminent candidate purge notification, inactive, DRTM inactive candidate purge  , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions