SAP Knowledge Base Article - Preview

2951197 - Rewards & Recognition - System Error while Importing/Exporting guidelines

Symptom

Following the creation of a rewards program you are attempting to either download current guidelines file or import a new file.

Through these processes you are receiving a "System error" popup.

rnr guidelines system error.png

Why is this and how can this be corrected?

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**


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Environment

SAP SuccessFactors Rewards & Recognition

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Core all versions

Keywords

guidelines system error, unable to export guidelines, rewards & recognition system error, system error, import guidelines error, smElementCountry, , KBA , LOD-SF-RNR-GDL , Guidelines, configuration, etc. , LOD-SF-RNR , Reward and Recognition (Spot Awards) , LOD-SF-RNR-ADM , Admin Tools, Settings, Permissions , Problem

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