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2950420 - SUM phase PREP_CONFIGURATION/BATCHCHK_IM: Last error code set is: RFC system <SID> nr <INS> function 'SUBST_START_BATCHJOB'

Symptom

  • During an upgrade on Software Update Manager (SUM), the following error can be seen in phase PREP_CONFIGURATION/BATCHCHK_IMP: 

    SAPup.log

    CURRENTPHASE PREP_CONFIGURATION/BATCHCHK_IMP
    ...started at <Date><Time>
    # Using phase log file 'BATCHCHK_IMP.LOG'.
    ...finished at <Date><Time> with status ABORTED.
    # Error message set: 'RFC system <SID> nr <Instance #> function 'SUBST_START_BATCHJOB'
    RFC failed with code 5 key NO_BATCH_SERVICE:
    ID:PO Type:E Number:238'
    ...begin dialog at <Date><Time>


  • Running the following command shows the output:

    niping -v -H <virtual_hostname>

    Hostname/Nodeaddr verification:
    ===============================

    Hostname of local computer: <virtual_hostname> (NiMyHostName)
    Lookup of hostname: <virtual_hostname> (NiHostToAddr)
    --> IP-Addr.: <IP_address>
    Lookup of IP-Addr.: <IP_address> (NiAddrToHost)
    --> Hostname: <wrong virtual_hostname>

    The wrong hostname is returned after a lookup of the IP address.


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Environment

 Software Update Manager (SUM)

Product

SAP NetWeaver 7.5

Keywords

Hostname resolution, SAPLOCALHOST, SM51, , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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