- Integration with SAP Contact Center and C4C not working well
- You are using SAP Communication Panel (CP) with the integration
- When contacts arrive, the C4C Live Activity only shows "Awaiting Notifications"
- There is no lookup and C4C is not able to add the call to the Service Request, when the contact arrived
- SAP Contact Center 18.104.22.168
- SAP Contact Center 22.214.171.124
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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