When sending a reply via e-mail for a ticket and upon ticket completion, the outbound e-mail activity is automatically set to completed.
SAP Cloud for Customer
E-Mail, E-Mails, Service, C4C, Cloud for Customer, Activities, Activity, Outbound, Tickets, Ticket, Service Request, Completed, Status, Automatic, Automatically, , KBA , LOD-CRM-SC-EML , Email , How To
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