SAP Knowledge Base Article - Preview

2949484 - Outbound E-mail Activities Are Set Automatically to Completed

Symptom

When sending a reply via e-mail for a ticket and upon ticket completion, the outbound e-mail activity is automatically set to completed.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

E-Mail, E-Mails, Service, C4C, Cloud for Customer, Activities, Activity, Outbound, Tickets, Ticket, Service Request, Completed, Status, Automatic, Automatically, , KBA , LOD-CRM-SC-EML , Email , How To

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