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2949408 - sysam error "The computer hosting the license server is down"

Symptom

After installing SAP PDes 16.7 it is not possible to get a license.

The following error message is displayed client log file side:

GetPackagesList
The computer hosting the license server is down.

Failed to obtain 1 license(s) for PD_SHELL feature from license file(s) or server(s).
License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
License feature name: PD_SHELL
License server host: XXX.XXX.XX.XX
License search path: 27000@XXX.XXX.XX.XX;C:\Users\XXX\AppData\Local\Temp\{XXXXXXXXXXXXXXXX}\{XXXXXXXXXXXXXXXXXXXX}\PowerDesigner.server.lic;
FlexNet Licensing error:-96,491
For further information, refer to the Sybase Software Asset Management website at http://www.sybase.com/sysam


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Environment

  • SAP PowerDesigner (PD) 16.7

Product

SAP PowerDesigner 16.7

Keywords

Firewall, sysam, server, down. , KBA , BC-SYB-PD , PowerDesigner , Problem

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