SAP Knowledge Base Article - Public

2949064 - Recommended Products Section Not Visible in Sales Quote

Symptom

Recommended Products Section is not visible in Sales Quote.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to Sales Work Center.

  2. Go to Sales Quote work center view.

  3. Go to Product facet.

  4. Recommended Products Section is missing.

Cause

Product selected in the sales quote is not configured in product lists for Cross/Up/Down Selling type, to enable product to appear along with recommended products in a sales quote.

Resolution

The Recommended Products section is only visible if administrator has defined cross-selling. Up and down-selling.

Create and activate product lists of the Cross/Up/Down Selling type. Once the product is selected, recommended product section appears automatically in the sales quote.

Execute steps mentioned below to view the recommended product section in sales quote:-

Step One: How to create Product List for Cross/Up/Down selling of product?

  1. Log into Fiori.

  2. Go to Product Work Center.

  3. Go to Product List Work Center View.

  4. Click on + icon, to create new product list.

  5. In pop up window, select the following

    • Type: Cross/Up/Down Selling.

    • Add description.

    • Valid for All Accounts to Yes, which means the product list is valid for all accounts.                                                                                                                                                                                                                                                                                                                                                                                                   Create Product list -1.png
  6. Click on Save. Product list XX is created.

  7. Search and Open Product list XX.

  8. Go to "Required Product" Tab:-

    • In "Required Product" Section

      • Click on Add.

      • Search the product that you wish to use as Required Product.

    • In "Required Product category:

      • Click on Add.

      • Select the Product category.

      • Ensure you have checked the box "Include Sub category".

                 Product List -2 .png

  1. Go to the "Proposed Product" Tab:-
    • Search and choose products to be propose for Type Cross, Type Up or Type Down Selling

    • Check the box Include Sub category.

  2. Click on Save.

  3. Product list : XX is created, where XX represents the product list ID.

  4. Go to Action and select the Option "Activate".

  5. Product list is Active.

STEP 2: Use the created Product List in Sales Quote.

  1. Go to Sale Work Center.

  2. Go to Sales Work Center View.

  3. Click on + icon to create New Quote.

  4. Enter the details like account , organization details etc.

  5. Click on "Add Products"

  6. Click on the lens icon, search and select "required product" as maintained in Step 1 pointer#8 .

  7. Select the product.

  8. Click on Save.

  9. Sales Quote YY1 is created, where YY1 represents the sales quote ID .

STEP 3: 

  1. Go to Sale Work Center.

  2. Go to Sales Work Center View.

  3. Search and open Sales Quote YY1.

  4. Go to Product Facet.

  5. "Recommended Products from Cross Selling Product Lists" section is visible in Product Facet of Sales Quote.

Recommended Product in Sales Quote.png

See Also

[Enter your See Also here...]

Keywords

Recommended Products, Section Is Not visible, Sales Quote, Cross selling, Up selling, Down selling , KBA , recommended products, section , sales quote, cross selling, up, down , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions