SAP Knowledge Base Article - Public

2949007 - Navigation Menu Not Appearing on External Career Site

Symptom

The Navigation Menu as shown below (with Home, Job Search, Job Management, Password Management & My Profile) is not available on the External Career Site when Mobile Apply is enabled.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Log into the RCM external career site
  2. See there is no navigation menu, it just shows like this:

Resolution

  • The Implementation guide mentions the prerequisite to use Mobile Apply is RMK.
  • Our PM Team has confirmed that customers should not use mobile apply without RMK.
  • If the customer doesn’t have RMK, it will not work correctly and they may lose some functionalities.
  • This is by system design because Mobile Apply is designed to use only with RMK configured on the environment.
  • Mobile apply has a few dependencies that are supplied by RMK, and the navigation menu is one of them.

Keywords

SF, Success Factors, RCM, RMK , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors Recruiting all versions