You would like to understand on why the service ticket timeline display only Internal Memos and not Internal Notes.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Tickets work center view.
- Open any ticket.
- In the timeline, notice that the Internal Notes are not displayed while the Internal Memos are displayed.
This is expected in case the internal notes were changed to internal memos as detailed in the Knowledge Base Article 2880874 - How to change Internal Notes to Memo
This is the system expected behavior.
Timeline, Service Ticket, Ticket, Service, C4C, Cloud for Customer, Internal Note, Note, Internal Memo, Memo, , KBA , LOD-CRM-SRP , Service Request Processing , How To