SAP Knowledge Base Article - Public

2948933 - Onboarding Tiles Not Showing/Missing for Candidate

Symptom

  • A candidate is missing tiles under Onboarding on the Home Page
  • The following tiles are not showing for the candidate:

                 Welcome, About Us and My Onboarding Journey

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as the candidate for whom these tiles are not showing
  2. Navigate to the Onboarding Home Page

Cause

The IsOnboardingUser flag is set to No for the candidate

Resolution

First, check the conditions for these tiles:

  1. Navigate to Manage Home Page
  2. Scroll to Onboarding
  3. Edit one of the tiles found under Onboarding (One that does not show ex: About Us)
  4. Go to the assignment for group name Pre day 1 User
  5. Notice if the IsOnboardingUser value is set to Yes
  6. If so, that key must also be set to Yes for the affected user in order for the tiles to show

To check if this is the case:

  1. Go to Employee Export 
  2. Download the User Export File
  3. Locate the candidate in the downloaded csv and check for the value in flag: IsOnboardingUser
  4. Update the flag to Yes for user and import the file

Keywords

SF, success factors, ONB, OBD, on boarding, IsOnboardingUser , KBA , LOD-SF-OBD-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors Onboarding all versions