SAP Knowledge Base Article - Public

2948914 - My Offers tab is not displaying header and footer when integrated with RMK - Recruiting

Symptom

  • My Offers tab when a candidate receives an error is not displaying RMK's header and footer when integrated with RMK.
  • When the candidate goes to accept/decline the offer, they are redirected to RCM instead of remaining in RMK.
  • RMK's wrapper is missing when the candidate accesses the offer letter sent to them.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. The candidate goes to their Candidate Profile > Jobs Applied, and click on the job requisition they applied to with a pending Offer Letter:


  2. They click on "View/Accept offer" button


  3. The candidate is redirected to the RCM External Career Site

Cause

This feature is an RCM feature, so even with an integration with RMK the header and footer from RMK will not be picked in this case.

Resolution

This is expected behavior from the system since Referral Tracking is a feature only from RCM module.

If you think this would be a good feature for SAP SuccessFactors Recruiting Management, please, submit your idea in our Influence page, where you can suggest new ideas and improvements to the SuccessFactors products. To request an enhancement, please, access the following link: Influence Page.

You can also check the following KBA for more information regarding on how to request an enhancement request:

2090228 – How to submit enhancement requests for SAP SuccessFactors products

Note: In order to go back to RMK from this page, it's necessary to click on My Profile and you will be redirected to Candidate Profile, which will have RMK's wrapper (header and footer).

See Also

Influence Page

2090228 – How to submit enhancement requests for SAP SuccessFactors products

Keywords

offer, letter, online, career, rcm, external. , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions