SAP Knowledge Base Article - Preview

2948492 - CRM-IC: Broadcast Message PopUp "Mark as read" not working as expected

Symptom

  • After logoff and relogin to Interaction Center, a broadcast message which has been marked as read in the past, will be displayed again in category "New"
  • You are using CRM Interaction Center with Broadcast Messaging. In the Broadcast Popup you mark a message as read using parameter "Mark as Read". The broadcast message will not show up and will be found under the category "Read"


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

Broadcast Messaging, Mark as Read, popup , KBA , CRM-IC-BRO , Broadcast Messaging , Problem

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