SAP Knowledge Base Article - Public

2948472 - Pay type show as "No Data" for external users - Onboarding 2.0

Symptom

When you login as an Onboardee an try to complete the Personal Data collection, the pay type show as No Data.

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Login as the Onboardee (External user);
  2. Complete all portlets in Personal Data Collection;
  3. In payment information, try to select your custom pay type;
  4. The dropdown shows as "No Data".

Cause

Currently we have a product problem for custom pay types. This can be resolved by SAP Operations team by running a script and changing this information at database level.

Resolution

Please raise an incident to SAP Support team and provide your written approval to run the script.

SAP Support team, please refer to our internal notes.

Keywords

Pay, Type, custom, no, data, onboarding, 2.0, personal, data, collection , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding