SAP Knowledge Base Article - Public

2948422 - Unable to change status of Campaign for deletion

Symptom

  • Cannot change the status of Campaign.
  • Status of Campaign is stuck and unable to delete Campaign.

Environment

  • SAP Marketing Cloud Edition

Reproducing the Issue

  1. Access Campaigns App.
  2. Open affected Campaign.
  3. Status changing buttons are greyed out.
  4. Or, status is stuck with 'In Approval', but there's nothing to be approved.
  5. Campaign cannot be picked up by Campaign Deletion Job.

Cause

Campaign status is stuck and cannot be edited by the customer in frontend.

Resolution

  • For Customer: Create an incident under CEC-MKT-CPG
  • For Engineer: Use BOBF to change the status of Campaign manually.

Keywords

Campaign Status, BOBF, BOBT, In Approval , KBA , CEC-MKT-CPG , Campaign , Problem

Product

SAP S/4HANA Cloud 2005 ; SAP S/4HANA Cloud all versions