In the campaign performance tab, the tile ‘Rejected Messages’ is missing.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP Marketing Cloud Edition
Reproducing the Issue
- Open the Campaign App
- Select the campaign
- Navigate to Perfromace Tab
- Here you can see the Rejected Messages scetion is missing
The only interaction type that can contribute to KPI Rejected Messages is DELIVERY_FAILED.
An example that could generate such an interaction is: an email is sent though SMC and has arrived to the service provider. However, due to some unpredictable reason, the email cannot be delivered. the service provider will return an error response. SMC will record this as an DELIVERY_FAILED interaction.
The system works as designed.
Rejected Message, Performace Tab, Camapign, Delivery failed , KBA , CEC-MKT-CPG-SUC , Campaign Success/Performance , Problem