SAP Knowledge Base Article - Public

2947698 - Failed to load chart in SAP Analytics Cloud on mobile application suddenly


  •  Failed to load chart in SAP Analytics Cloud on mobile application suddenly.
  •  Got error message: 
    "An error is preventing the chart from being displayed. Contact your administrator with the details".


  •  SAP Analytics Cloud 2020.13.2
  •  App version 2.72.0
  •  iPad & iphone

Reproducing the Issue

  1. Open SAC story with many charts based on BW Live connection from mobile application.
  2. Random chart failed to be loaded with above error.
  3. Same report works fine from PC chrome browser.


The issue is a product defect.


The fix has been deployed wave 2020.17.

See Also


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, mobi, mobile app, charts, random. , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem


SAP Analytics Cloud 1.0