SAP Knowledge Base Article - Public

2947636 - How to Add Sub-Domain for Mass Email Activation-Add Button is Greyed Out.

Symptom

This KBA will help you on, How you can add sub-domain in the Business Configuration when the Customer is Live or when Add button is greyed out.

Environment

SAP Cloud for Customer.

SAP Business ByDesign.

Reproducing the Issue

  1. Go to Business Configuration Work center.
  2. Go to Overview Sub view.
  3. Search for Email and Fax Settings Activity List.
  4. Click on Email and Fax Settings.
  5. Click on Activation of Mass Email.
  6. You see Add button is greyed out as shown below:Add sub-domain.png

Cause

Reason why you cannot add sub-domain is because of the following reasons:

  1. Activity is read-only; settings cannot be changed.
  2. Email & Fax Settings activity is closed because customer is Live.
  3. Immediate Change is not enabled for this activity list.

Resolution

In order to add Sub-domain in the Activation of Mass Email functionality under Email & Fax Settings in Business Configuration, request you to follow the below steps.

Note: Changes can only be possible when the activity is enabled for Immediate Change Possible.

  1. Go to Business Configuration Work center.
  2. Go to Overview Sub view.
  3. Search for Email and Fax Settings Activity List.
  4. Select Email and Fax Settings.
  5. Click on ChangeImmediately.Add sub-domain1.png
  6. In the next tab Click on Activation of Mass Email.
  7. Click on Add and add Sub-domain.
  8. Click on Save and Close.add sub-domain2.png

See Also

 2723956 - How to scope for adding sub domain field to activate mass email functionality in Business ByDesign. 

 2734170 - How to scope for adding sub domain field to activate mass email functionality in cloud for customer. 

Keywords

Cannot add Sub-domain, Add button is greyed out, Mass Email, DKIM for Mass Email, Sub-domain for mass Email. , KBA , cannot add sub-domain , add button is greyed out , mass email , dkim for mass email , sub-domain for mass email , SRD-CC-CI-CCS , Service Control Center , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions