SAP Knowledge Base Article - Preview

2947063 - ALM created incident the Reported by Field shows ID not the Name when viewing the Incident in Solman ITSM

Symptom

  • When an ALM incident is created, a Solman incident is created and in the Solman incident, the reported by field is populated with a User ID instead of the user's name.
  • What happens is that the system generates a new BP for the user


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Environment

 SAP Solution Manager7.2

Product

SAP Solution Manager 7.2

Keywords

Reported By field, Business partner, incident, defect, ID, BP, Username, ALM, QC Adapter, If lv_lines=1 , KBA , SV-SMG-QC , Adapter for SAP Quality Center by HP , SV-SMG-SUP , Service Desk / Incident Management , Problem

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