SAP Knowledge Base Article - Preview

2946794 - Error :"BI Launchpad cannot connect to the server.Close the report panel and try to connect again or see your BusinessObjects administrator" while refreshing a Web Intelligence Report after 35-40 minutes.

Symptom

  • Error :"BI Launchpad cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator" while refreshing a Web Intelligence Report after 35-40 minutes.
  • The error message is seen only after refreshing webi reports after 35-40 minutes.
  • Immediate refresh of the reports is not affected. It works fine.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

WIH 00015, WIH00015, Timeout, timeout, restore, Inactive , Idle , BI Launchpad cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator" while refreshing a Web Intelligence Report after 35-40 minutes,

BI 4, bi 4.x , KBA , BI-RA-WBI-BE , Back End/Server , Problem

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