SAP Knowledge Base Article - Public

2946723 - Font is Different When You Editing Form Template with ALD and When You Previewing

Symptom

When you are editing form templates, you have set one font type. And then when you previewing the form in system, you found that the font type is different.

Environment

  •  SAP Business ByDesign
  •  SAP Cloud for Customer

Reproducing the Issue

  1.  When you editing one form template, you set the font in the form template as A (A represents a font type).
  2.  When you previewing this form in the system and you find that it is displayed as a different font. 

Cause

The font you are using in the form template is not supported by Adobe server. When generating pdf, Adobe server replaces the font type with the best-matching supported font.

Resolution

It is the standard behavior when generating pdf.

If you still want to use the font not supported, please create one incident on updating new fonts and attach a valid font license for business usages.

Keywords

Font changes, Custom fonts, ADS fonts, Job profile assignment, Job profile , font update, Install font , KBA , AP-RC-OUT , Output Management , AP-RC-FF , Forms Flexibility , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions