An error is received when approving or decline an offer approval. The error is
"Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: can't retrieve routeMapBean"
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- A Job requisition is open and a offer approval is pending.
- The job requisition is closed and the offer was not approved before closure.
- The job requisition is reopened, the offer is still present but an error occurs when it is approved or declined.
- The error is"Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: can't retrieve routeMapBean"
Closing a job requisition which has a pending offer approval will cause a data issue where the offer approval is auto-cancelled in the database but is still visible in the UI which causes the error.
Please open a ticket with the Recruiting Support team who will verify the issue. Often a script is required to be executed to remove the corrupted offer approval. A prevention enhancement has be opened with Product Management and our development team. The internal reference number is RCM-66595.
routeMapBean, FormRoutingException, Error while routing, offer approval, decline, approve, error, data issue, job requisitiomn, open, closed, reopen , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem