SAP Knowledge Base Article - Public

2946193 - Error When Approving/Declining Offer Approval when Job Requisition was closed and Reopened

Symptom

An error is received when approving or decline an offer approval. The error is
"Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: can't retrieve routeMapBean"

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. A Job requisition is open and a offer approval is pending.
  2. The job requisition is closed and the offer was not approved before closure.
  3. The job requisition is reopened, the offer is still present but an error occurs when it is approved or declined.
  4. The error is"Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: can't retrieve routeMapBean"

Cause

Closing a job requisition which has a pending offer approval will cause a data issue where the offer approval is auto-cancelled in the database but is still visible in the UI which causes the error.

Resolution

Please open a ticket with the Recruiting Support team who will verify the issue. Often a script is required to be executed to remove the corrupted offer approval. A prevention enhancement has be opened with Product Management and our development team. The internal reference number is RCM-66595.

Keywords

routeMapBean, FormRoutingException, Error while routing, offer approval, decline, approve, error, data issue, job requisitiomn, open, closed, reopen , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions