SAP Knowledge Base Article - Preview

2946052 - Communication panel does not display the internal note automatically when the contact is transferred

Symptom

  • Communication Panel does not display the internal note automatically when the contact is transferred
  • User needs to actively check if there's internal notes


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Environment

SAP Contact Center 7.0.16

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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