SAP Knowledge Base Article - Preview

2944978 - Unable to supervise users that are using MTD mode

Symptom

  • Communication Desktop Terminal (CDT) is not displaying the message "You are being supervised" when agent is in Multi Terminal Desktop (MTD) mode
  • Supervising functions don't work when MTD is used


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 4.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.