SAP Knowledge Base Article - Public

2944874 - Agency Ownership expires after 1 day and not for duration of agency setting

Symptom

When an agency candidate is submitted to a job requisition the ownership of the candidate expires after 1 day. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access Agency Portal
  2. Submit candidate to a job requisition 
  3. View Candidates Application 
  4. See Ownership expires next day

Cause

Missing Configuration in Provisioning. Agency advanced ownership setting have not been configured. 

Resolution

The required change needs to be completed in provisioning. Provisioning require assistance from an implementation partner or SAP professional Services team as customer dont have access. 

To resolve the issue the following needs to be completed. 

  1. Access Provisioning 
  2. Go to Company Settings 
  3. Recruiting 
  4. Agency advanced ownership setting
  5. Set the Agency Ownership setting based on your requirement. 
  6. Save 

Please note this will affect only new candidates submitted and not existing candidates. 

Keywords

Agency, 365 days, expire after 1 day , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions