SAP Knowledge Base Article - Public

2944594 - Error "Sorry, we couldn't access the datasource. Please contact your administrator. TypeError: Cannot read property 'getServices' of null. Model: XXXXXXX" happened when schedule publication for story base on HANA live connection in SAP Analytics Cloud (SAC)

Symptom

When schedule publication for story based on HANA live connection, the PDF is received successfully, while the below error happened in the chart of the scheduled PDF:

  • "Sorry, we couldn't access the datasource. Please contact your administrator. TypeError: Cannot read property 'getServices' of null. Model: XXXXXXXXXX"

Environment

  • SAP Analytics Cloud (Enterprise) 2020.8.15

Reproducing the Issue

  1. Follow the steps in the blog to configure scheduling publication based on HANA live connection:https://blogs.sap.com/2020/03/03/sap-analytics-cloud-publication-based-on-sap-hana-live-connection/
  2. After received the PDF, notice that the error message "Sorry, we couldn't access the datasource. Please contact your administrator. TypeError: Cannot read property 'getServices' of null. Model: XXXXXXXXXX" in the chart of the PDF.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , Problem

Product

SAP Analytics Cloud 1.0